You can Get back money from PayPal by sending an email to the seller. Ask the seller to go to the transaction details page for the transaction and click Refund. You can request payment within 180 days.
Money-back guarantee

If you are not satisfied with your purchase, you can request a Get back money from PayPal. As a retailer, you will have to make a refund if you are not satisfied with the content of the product. However, there are steps you can take to ensure customer satisfaction and avoid return requests.

Make sure you have excellent product performance – buyers should be able to install/implement and work with the product and read the instructions or other instructions without any further assistance.

We recommend that you provide the recovery information. Don’t add a non-refundable policy to your account. All buyers can refund via PayPal without your participation.

Regardless of your efforts to avoid asking for a Get back money from PayPal, some customers may not be satisfied with your purchase and may request a refund. It is up to you whether the customer requests a refund, and PayPal decides whether the customer will receive the refund.