I.e. Deloitte’s 2020 Global Outsourcing Survey took a more intimate approach to their research as a result of the COVID-19 pandemic. They interviewed 40 executives across their clients, service providers, and lawyers globally, both before and after the start of the pandemic, to get a precise representation of how industries have responded. About 70% of those surveyed said outsourcing was being used as a cost-cutting tool and “the uncertain economic environment is back to numbers,” and another 40% said outsourcing provides an organization with the flexibility to cope with the pandemic; remote work and rapid digitalization.

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