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Name: javi boss the kids arent alright download
Category: Downloads
Published: pectseaceji1970
Language: English

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Windows 7 Pro to Windows 8 Pro Upgrade - Protector Suite Issues.
I recently upgraded my Toshiba laptop from Win 7 Pro to Win 8 Pro.
Protector Suite worked fine on 7 except for the boot security - the Fingerprint prompt didn't work and I had to enter the password each time - from within the OS, everything worked fine.
However, with Win 8, I have the opposite problem.
At boot up, I get the Fingerprint prompt and this works fine but once the operating system is loaded, Protector Suite fails to work - it used to run on startup but now doesn't. When I run the Control Centre from the Apps list it appears to load and the icon appears in the systray.
When I try to run it, all I get is an OS message saying that "Protector Suite has stopped working. Windows is collecting additional information".
I have been to the Protector Suite website and downloaded and installed the Win 8 compatible version and the updated drivers.
I did not uninstall the original as I was concerned at losing all of the accumulated data, settings and security records.
Any assistance would be appreciated.
Question Info.
Replies (4) 
From your issue description, I understand that “You are getting the error Protector Suite has stopped working. Windows is collecting additional information". Please let me know if you are not facing this issue.
Step 1: I would suggest you to boot the computer into safe mode and check if the issue persists.
Step 2: If the issue is fixed in safe mode, I would suggest you to perform clean boot and remove the program that is causing the issue.
How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8 http://support.microsoft.com/kb/929135 Note: Follow step 3 from the clean boot article KB929135 to reset the computer to normal mode.
Also I would suggest you to check with Authentec support for any known issues. https://support.authentec.com/Forum.aspx Hope this information is helpful and do let us know if you need further assistance. We will be glad to assist.
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Step 1. The problem continues to exist in Safe Mode.
Step 2 Although the problem continued in Safe Mode, I have uninstalled Protector Suite 2012 rebooted and reinstalled. The Win 8 compatible version downloaded and installed following OS upgrade was ps_wbf5.9.7.7279-64bit.zip as recommended by Authentec. The problem continued to exist.
I visited the Authentec Support website again to download the Win 8 compatible alternate version ps_common5.9.8.7279-64bit.zip. and installed this. I am still experiencing the same issue.
The difference between the two versions I believe is WBF is compatible with Win 7 & 8 only. Common can be used with all OSs.
Step 3. I have tried the Authentec Support Forum which, from an unrelated post, lead me to check the Windows Biometric Service (WBS). The service is set to Auto but was not running. I selected Start and received the message "Windows could not start the WBS service on the local computer. Error 1068: The dependency service or group failed to start."
I checked the dependencies in the properties of WBS and found:
Credential Manager - RPC.
RPC - DCOM Server Process Launcher and RPC Endpoint Mapper.
Windows Driver Foundation - User-mode Driver Framework - User Mode Frameworks Platform Driver.
Everything listed except Credential Manager was running.
CM was disabled so I enabled and started CM and rebooted.

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