Meritphase - ISO 9000 is a family of standards focused on quality management, put together through input from a wide spectrum of organisations and experts both in the public and private sectors. The ISO 9000 suite is intended to help organisations, no matter what size or industry, to become better managed, more efficient and more customer-focused.ISO 9000 is based around eight Quality Management Principles:
Process approach
Customer focus
Leadership
Involvement of people
System approach to management
Continual improvement
Factual approach to decision making
Mutually beneficial supplier relationships

There are multiple standards within the ISO 9000 family including ISO 9000 itself, which sets the tone by providing the fundamentals and vocabulary. The other standards cover specific points such as performance improvements, documentation and training. There is also ISO 9001, which determines the requirements of a Quality Management System (QMS).
ISO 9001 is the only standard within the ISO 9000 family that an organisation can become certified against, because it is the standard that defines the requirements of having a Quality Management System.

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