Salesforce live agent"""Shift to the latest channels with Communicat-O, a Salesforce live agent
Use two-way messaging channels such as WeChat, WhatsApp Business, Fb Messenger, and Twitter to build more interactive marketing campaigns to promote the latest devices, new contract promotions, and bundles.""
It is one of the salesforce tools that helps in establishing secure and dedicated social support channels with the help of Salesforce’s Service Cloud to manage Multi-channels service questions by instantly creating a case inside it."