1. Why is my hair tangling?
Tangling comes from not properly caring for your hair. Human hair bundles or human hair wigs need to be cared for just as you would care for your hair growing out the head. Brush hair from the bottom up using light strokes, never hack hard at the hair, and never start brushing from the middle of the hair, as this will cause hair to become more tangled and come out from over pulling.

2. Why is the hair shedding?
When hair is new out of the package, ideally it’s best to advise the customer to shampoo first before wearing to remove any “loose hairs”. This should be done by creating a shampoo bath, dipping the hair in and out of a basin (refer to cleanse), and combing through with a wide-tooth comb or wig detangling brush, as shown above, then pulling loose hairs that appear at the end of the unit or bundle.

3. Hair shedding while wearing?
①Ask when was the last time the hair was shampooed, should be no more than 2 weeks if worn daily.
②Also keep in mind how the customer has communicated how they care for the hair as well as the hair is technically stitched to a weft, so “some” loose hair coming out may occur. You can always advise sealing the weft before wearing it to be preventative.
4. What products were used if any?
a.Curly hair definitely needs a heavy lotion-based leave-in conditioner to tame curls or else like hair attached to the head, it will dry out, become brittle, and shed. All hair needs to be conditioned and treated daily to maintain optimal results. You can always recommend a professional product Julia #6 while wet for all hair types.
b.If the hair is really bad, recommend the system as a treatment. Have them refer to www.Juliahair.com for information on what and how to use the product.

5. How long will my bundles or wig unit last?
The units and bundle can last up to 2 years, some even longer. Everyone cares for their units differently. The better care that is taken with the units, the longer the hair will last. When human hair extensions, lace front wigs units, closure wigs, or frontals are not being used, shampoo, condition, and store according to information under #4 traveling.