Other huge benefits to having an education call center include the space savings and the knowledge that their equipment is backed by a customer service and IT department, which results in more savings and less worries. Maybe there is going to be a special event on campus. Jim Kramer host of CNBC's Mad Money is making an appearance and the phones are ringing off the hook. Or maybe there's an art exhibit or a concert event. Who's going to handle all those incoming calls? An education call center service can successfully manage that and the institution benefits when a well skilled and courteous operator answers their questions, no matter what time or day it is.