I'm unable to install AOL Desktop Gold. What do I do?

1. Check the minimum system requirements
Desktop Gold isn't compatible with versions of Microsoft Windows earlier than Windows 7. To make sure your computer meets the minimum system requirements, refer to the system requirements section of the AOL Desktop Gold: Downloading and Installing article.

2. Restart the computer

If you haven't recently restarted your computer or you don't restart your computer very often, we recommend that you restart the computer. This helps clear the internal memory (RAM), which often resolves many issues.

I get prompted to update Microsoft .NET Framework to 4.5.2. Should I update?

You may get prompted during the install process to update your Microsoft .NET Framework to version 4.5.2 while installing Desktop Gold. You should accept this update because it's important for Desktop Gold to run properly. You should also make sure that automatic updates are enabled in your browser as these updates help to keep your computer secure. Refer to our help article Download or upgrade your web browser for more information.

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