To acquire the eligible refund, you need to understand the rules and regulations for the refund. For this, you can read further and learn about the refund policy

To obtain the complete refund, you need to apply within 24 hours of the purchase. You must, however, have purchased the ticket at least seven days prior to the departure date.
Once you proceed to obtain the refund after 24 hours, you need to pay the charges that will calculate accordingly.
If you apply refund for the non-refundable ticket then Avelo refund policy you will receive the travel credit in the form of a refund. Avelo airlines allow you to use this travel credit for future use.
Sometimes you can face the sudden death of a family relative, and in this situation, avelo will issue the full refund.
If you utilize a part of a ticket and proceed to claim the refund, in this case, avelo will credit the refund for the unused part of the ticket.
Avelo airlines will credit the refund within 7-10 working days at your original payment source. Also, they will notify you regarding the refund at your registered email id.