Chatbot is more like a messaging service, its AI software is used in a variety of industries. AI Chatbot communicate with a user in natural language across a variety of platforms, including websites, messaging apps and even over the phone.
How Chatbot Works?
The chatbot’s first task is to analyze the user’s request in order to determine the user’s intent and retrieve any other relevant details. The most essential step in the chatbot’s core is determining the user’s intent. If the chatbot is unable to comprehend the user’s request, it will be unable to provide an accurate response.
The second task is to respond. After the chatbot has recognized and comprehended the user’s request, it can work to provide the highest suitable response.
The attractiveness of chatbots is projected to continue to rise. AI and machine learning will continue to advance, allowing chatbots to gain new capabilities and adding a new level of text and voice-enabled user experiences that will continue to alter the consumer experience. Voice enabled chatbot services are likely to become an important part of the IT services. The development of a voice-based chatbots that can operate as a conversational agent, recognize various languages, and react in a same language is receiving more attention.
Chatbots will provide a pleasant customer experience. It will be accomplished through sentiment analysis which will allow chatbots to determine whether the conversation is going well and respond appropriately to the customer’s emotions.