https://wpsupport360.com/woocommerce-support/
Woocommerce-support Awesome Support is the most versatile and feature-rich support for WordPress. It is the only helpdesk & support ticketing plugin that can match the feature set of an SAAS solution such as Zendesk or Helpscout.
And your customers can be using it in just 5 mins! After installing and activating the plugin, just answer a few questions in the startup wizard and your helpdesk will be ready for your customers.
Take a product tour in the video below where you can see the extensive list of free and premium features that will be available on your new helpdesk! You can also go hands-on with the or scroll down to the bottom of this page for screen shots.
WHAT DOES IT DO?
Check out the user-friendly features of this awesome support:
Ticketing: users can submit tickets from the front-end, and your agents respond to them from the WordPress back-end
Import: Import tickets from Zendesk, Helpscout and Ticksy using our free importer add-on – makes for a seamless transition to your new helpdesk
E-mail notifications: relevant parties are notified of certain actions by email, and all e-mails are customizable. Choose from a selection of six email notifications (new ticket, reply to agent, reply to client etc.)
Restricted access: all correspondence is private between the client and the agents (unless the PUBLIC TICKETS premium add-on is installed and configured)
File upload: you control when files can be uploaded, how many files, and how large they are
Multiple products: provide support for as many products as you want; synchronize product lists with popular e-commerce platforms such as WooCommerce and Easy Digital Downloads (EDD)
styling tool to create the look you want (see the screenshots section for examples)
REST API: We love it when developers use our products. The REST API is very developer friendly – push and pull Awesome Support ticket data with ease!
GDPR READY: Our registration screen can be easily configured to show GDPR related information
GUTENBERG AWARE: Compatible with the new WordPress editor known as Gutenberg
WOOCOMMERCE INTEGRATION: Includes integration into the WooCommerce dashboard along with a premium option for advanced integration
Features
Woocommerce-support Awesome Support is the result of three+ years of work, research, and improvement. It is probably the most powerful helpdesk and support ticketing plugin on the planet. Whether you’re a startup that needs just the basics or a major corporation with multiple departments requiring service level agreements and sophisticated ticket routing, we have the functions you need! Seriously – just take a look at all the features you can get (some free, some premium)
View the full list of features on our website
Unlimited Tickets (Free)
Unlimited Agents (Free)
Unlimited Users (Free)
Unlimited Products (Free)
Unlimited Departments (Free)
Unlimited Tags (Free)
Unlimited Custom Priorities With Color-coding (Free)
Unlimited Channels (Free)
Unlimited Custom Statuses/Labels With Color-coding (Free)
Unlimited Custom Fields (Free)
Private Tickets (Free)
Agents can create tickets on behalf of users (Free)
Agents can view only their tickets or all tickets (Free)
Agents can receive e-mail notifications by email for ticket events such as new ticket, reply to ticket etc. (Free)
Users can receive e-mail notifications by email for ticket events such as a new ticket, reply to ticket etc. (Free)
Agents can respond to tickets using email (Premium: E-mail Support add-on)
Users can respond to tickets using email (Premium: E-mail Support add-on)
Multiple agents can work on the same ticket (Free)
Transfer tickets from one primary agent to another (Free)
Internal notes on ticket (Premium: Private notes add-on)
Users can open tickets by email (Premium: E-mail Support add-on)
Notify agents of ticket events via SLACK (Premium: Notifications add-on)
Notify agents of ticket events via SMS (Premium: Notifications add-on)
Notify third parties of ticket events via email (Premium: Notifications add-on)
Create custom notifications for status based custom change events (Premium: Notifications add-on)
Allow or deny users from reopening closed tickets by email (Premium: E-mail Support add-on)
Options for handling unrecognized email addresses including rejection of email or adding new accounts (Premium: E-mail Support add-on)
Retrieve new tickets from multiple inboxes (Premium: E-mail Support add-on)
Set rules to govern priority, status and default agent assignment based on which inbox a message was received in. Great for VIP clients, product promotions or multiple department ticket handling (Premium: E-mail Support add-on)
Set rules to govern email handling based on the content of emails or who the email is from. (Premium: E-mail Support add-on)
Create custom email commands that can be used via replying to email to close tickets, reassign to agents, escalate priorities etc. (Premium: E-mail Support add-on)
Allow one-click option in emails to close and rate a ticket (Premium: Satisfaction Survey add-on)
Integrate with WooCommerce (Premium: WooCommerce add-on)
Integrate with Easy Digital Downloads (Premium: EDD add-on)
Integrate with Envato (Premium: Envato Validation add-on)
Define custom fields using a little bit of PHP code (Free)
Define custom fields using a nice GUI (Premium: Custom Fields Add-on)
Define 10+ custom field types (Free and Premium)
Create simple and complex custom ticket forms with Gravity Forms (Premium: Gravity Forms add-on)
Push data to Zapier and 100+ apps (Premium: Business Rules Engine)
Create sophisticated ticket handling rules (Premium: Business Rules Engine)
Make tickets public so users can search for solutions before submitting tickets (Premium: Public Tickets add-on)
Allow attachments to tickets (Free)
Control the number of attachments allowed per ticket (Free)
Control the file types allowed for attachments (Free)
Control the maximum file size allowed for attachments (Free)
Off-load attachments to the “cloud” (Premium: Filestack add-on)
Drag-and-drop attachments to tickets (Premium: Filestack add-on)
Lock tickets so that users cannot reopen them (Premium: Productivity Powerpack)
Merge tickets when users submit multiple tickets (Premium: Productivity Powerpack)
Split tickets when users submit multiple questions in the same ticket thread (Premium: Productivity Powerpack)
Set ticket limits to prevent users abusing your free support (Premium: Productivity Powerpack)
Allow agents to create multiple signatures and choose one for each reply (Premium: Productivity Powerpack)
8+ report widgets for your WordPress admin dashboard (Premium: Report Widgets add-on)
Hundreds of custom reports (Premium: Reports and Statistics)
Save custom reports (Premium: Reports and Statistics)
Premium Extensions
Now that you’ve seen our list of awesome features above,woocommerce-support/ you already know that Awesome Support is packed with features; so if you want to supercharge your support and make it even more awesome, make sure you pick up our premium add-ons so you can extend the plugin’s functionality even further! All of our add-ons are extremely affordable (they’re a fraction of the cost of a web-based .
Extensions
EMail Piping – reply to tickets and collaborate on tickets using just email. Includes built-in options to control how to handle unrecognized email addresses, responses to closed tickets and much more!
Custom Fields – a visual helper for adding custom fields to your tickets. Add unlimited fields and choose from 13 different field types!
Paid Support – charge users for using your support services. Create subscriptions by time (monthly for example) or number of tickets (10 tickets per month for example) or bill for every individual ticket.
WooCommerce – this is a must-have bridge between your WooCommerce store and Awesome Support
Powerpack – Adds 30+ powerful additional functions to Awesome Support. Merge/split/lock tickets. Use new template tags in your outgoing emails. Add private notes for each customer. Create todos and hotlists at a global or agent level. Set default content for certain ticket fields. Change Label text. Add agent signatures. Use invisible Captcha. Add multiple email addresses for users, agents and even tickets. Create and save ticket filters. Fine tune your security and so much more!
Canned Responses – preconfigure replies to common questions, and access them in one click when replying to a ticket