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A ticketing system online(TSO) is an anthology or a treasury of all the contacts that take place between your customers and your help desk agents.
Occasionally, the contacts involve questions or problems relating to technical issues or customer service. A ticketing system is software that collects all customer support requests from a wide range of sources and manages them in one location.
A Ticketing system online allows a customer to specify their travel requirements such as the city of departure, destination, departure date, return date and class of travel.
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