How to use the Apple Support app
You can contact Apple customer service by downloading the Apple Support application from the Apple App Store. This free app lets you call or chat with a real person, find the nearest Apple Store location, and get step-by-step guides on how to fix the problem yourself.

The Apple Support app will direct you to the closest location for repairs and returns, provide articles on how to fix your problem yourself, or other ways to contact Apple customer support.

How to find your local Apple store and hours
To find the Apple location closest to you, go to apple.com/retail and choose your state from the drop-down menu at the top of the window. Then select your local Apple store from the drop-down menu below. This page will display the hours of your local Apple Store and allow you to schedule an appointment to repair your device.

As soon as I downloaded Big Sur new O / S ...
As soon as I downloaded Big Sur new O / S to my 2018 MacBook Pro, the camera stopped working. In each Apple Store there are hundreds of employees running but they are only interested in selling you new products, they have no interest in support. If you have a MacBook, I would avoid downloading Big Sur unless you want a big bill or want to buy a new one. I won't buy a new Mac or repair this one, I'm tired of being fooled and sick of this company's greed.

Apple is also using the account to reveal some cool new features. The company has already started posting tips, tricks, and tutorials. “The Notes app has some amazing hidden tricks. “One of our favorites: how to turn lists into checklists. AppleSupport posted along with a picture of how to use it.

When you become part of Apple's service and support teams, you become part of the personal connection that strengthens the relationship people have with their Apple products. Every customer conversation we have or guidance we share in person, online or by phone, chat or email is another opportunity to enrich your experience.

How do you approach each customer interaction?
Each call means a new opportunity for me to help our clients. As the friendly voice of Apple, I want you to feel like part of our extended family. I understand that they have their photos, home videos, documents and music on their devices. I want them to know that solving their technical problem means as much to me as it does to them. If I can solve their problem, it is as if I am helping them to take back their world.
https://sites.google.com/view/customer-service-help-center/contact-...