Chatbots are becoming very popular these days, and so widespread that it is now easier than ever to develop chatbots. Chatbots can be very different in terms of quality, and they don't all work the same. What are the requirements for an artificial intelligence to be the top? Learn more to find out the most important qualities that any successful chatbot must possess.

The most effective AI chatbots serve a purpose

Chatbots must always serve a purpose and be able to fulfill this function. In fact, the most effective AI chatbots are often built for the purpose of helping businesses and there are a variety of ways to use an AI chatbot to aid, so let's go over some of the scenarios.

Relieve Customer Service department

This is the most common use case for AI chatbots. They have been used to help customers find answers online rather than contact support from a customer.

Indeed, one of the most irritating things for a client is having to wait for a long period of time in order to contact customer service when you require some answers on a simple problem. When you offer this service to your customers to help them resolve their issue online, quickly and by themselves, leaving the customer service department to focus on clients with more complex issues, thus increasing customer satisfaction.

Help HR department.

Chatbots aimed at helping HR Departments are here to handle repetitive inquiries collaborators often face about HR issues, thereby reducing the burden on the HR team, leaving them free to concentrate on the human aspects of their job.

Typically, an HR chatbot will be able to answer generic HR questions such as an employee's owing annual leave for example, but not only. It can aid in onboarding, contact employees, reserve meeting rooms, or to organize shared resources.

Supplement your Sales department

Chatbots can be an excellent tool for sales teams in two different ways.

Qualifying leads will enable your Sales Representatives to concentrate on prospects with a mature age who are at the lower end of the funnel. Are prepared to make a difference.

The best part is that potential customers can complete the entire process of selling without having to talk to anyone!

The chatbot can also be described as an automated chatbot. It can answer questions about the product that a customer is seeking and guides him along the path to conversion. It also allows him to complete a transaction by using the chatbot. It is possible to suggest products that match. This could lead to an upsell.

In essence, the top AI chatbots are built to fulfill a specific purpose. This could mean freeing staff time, improving employee satisfaction, or increasing customer interactions. They can improve your customer and coworkers' life easier, otherwise they are not much more effective than any other website or app.

The technology used by the top AI chatbots

As mentioned above as mentioned above, chatbots of all kinds aren't all created equal, especially when it comes to the technology they utilize and, consequently, the experience they offer users. Let's dive deeper into the subject.

Conversational AI chatbots with NLP technology

As we have discussed in an earlier article about different bot types, there is a wide difference between bots that use buttons or menus, which are the simplest bots available as well as keyword-based bots. The most sophisticated bot, called the artificial intelligence chatbot, is the most complicated.

This chatbot uses Natural Language Processing technology, which allows it to understand users' queries even if they're mispelled.

Integrations with platforms from third parties

If you look around for the top AI chatbots are all equipped with the capability of integrating with third-party softwares like an HR platform or inventory management tool.

This feature allows the bot to obtain HR information in order in order to help an employee with a question or customer's history to assist a client with a specific question about his account, or to check availability of products for a sales chatbot. If you look at this last example, a sales bot requires access to your inventory data in order to be successful.

Imagine that you run a Shopify website and that someone is looking for a size 10 red dress. Chatbots connect to the database of your inventory and understands the categories of your products and stock levels. The chatbot informs users of the choices that are available to them in one chat.

Available on multiple channels

Nowadays, people expect to get to get information in the touch of the button. In order to achieve this, your chatbot should be accessible across all communication channels, including social media. Your platform must allow your bot to communicate seamlessly across all channels. It should also retain the context and information to provide seamless interactions. In best cases the bot should be able to relay the information to a live agent if needed.

Elevation to a living agent

Like everything else technological technology, even AI chatbots have limitations and the bot isn't able to respond to the user's question.

In that situation, it must be able to transition back to a human agent when the situation gets more difficult. In order for the process of escalation to be as smooth as it can the bot should be able to pass on any conversation history and other relevant information, so that the user doesn't become even more frustrated having to repeat the same thing.

Best AI chatbots' design

There are a variety of design options for AI Chatbots however, this is an important component. A simple design and an intuitive interface can make your chatbot more appealing to customers.

Now and you have an understanding of the various aspects that determine the most effective AI chatbots available in the market and you need to keep these in mind when designing your own chatbot.

If you would want to take your project further, our book will outline the keys to successfully complete your AI chatbot project, from the thinking phase to the practical implementation.