Improving the customer experience is one of the most sought-after things for any organization. Customers are highly valued by the organizations and as such there are multiple ways that you can adopt for enhanced customer experience. The type of customer service must be selected based on the customer service channel.



However, I can suggest some simple steps that one can follow for an excellent… Continue

Moving to a digital-driven economy and an accessible ecosystem business model means shifting from a model where the value chain is fragmented to a centralized one. Now, different companies are partnering with each other to deliver a much richer and wider customer experience. This implies mainly two things:



Beyond Insurtech and Fintech companies, other businesses will start fulfilling the financial needs of people across different segments such as individuals, SMEs and corporates that… Continue

Is remote work is no more a fad, it’s the new normal? Many debated that it’s not normal on the arrival of the COVID-19 pandemic, but in the past few months, the answer has become very clear: remote work is here to stay. According to a Gartner survey, “41% of employees are likely to work remotely at least some of the time” post-pandemic as well. It has been proven that remote work saves millions of dollars for businesses. And 65% of employees are found more productive when working from home than… Continue

A mantra, though old but live, for the success of organizations in this competitive world is “Don’t do different things, do the things differently”. This will be possible by understanding the behavioral patterns of customers on the products/ services and brands. Understanding the customer analytics will help organizations improve the quality of products/ services and develop a product or cost differentiation strategy thereby customer satisfaction will be met.



Customer Experience (CX)… Continue