Contact Center Solutions have all the features to effectively manage your outbound and inbound or combination customer call center. It can be started in a few minutes and scale as you wish. It can help to reduce traditional systems like EPABX. CloudConnect’s Call center solution can be integrated in Zoho and Lead square CRMs after that you can make better environment for your customers.

What is Omni…

A Contact Center Software enables the business to handle customer interactions. Traditionally, call center customer service solution has been equated with only voice interactions. But nowadays time is in progress and the customer have moved on from only voice calls to some other mode of communications. With this solution the agents can easily place their outgoing calls, handle incoming calls, track key call…

Cloud Telephony

Cloud Telephony is also well known as Cloud calling or Unified Communications as a Service (UCaaS) which provides voice communication services by a third-party host. This service replaces the need for conventional enterprise telephone systems like as PBX (Private Branch Exchange). Cloud Telephony service can be application or web based.

Why its features are strong for Business…

We are in that kind of era where everyone is connected by different technology. With the advancements in communication technology, nowadays, we have the access with more sophisticated and effective methods of communications. Everyone can interact with another one through electronic mediums and this has paved the way for corporations and businesses to relate better with partners and organization’s employees. There are lots of ways in which meetings and conferences can take place with…