Content is ever-evolving and here to stay.

We are surrounded by it and constantly consume it in some or the other form.

It is important for companies like you to understand their customers and provide important information about your products, services or the industry upfront.

Today customers want to have full knowledge of your products before they invest. Also, they want to find out answers on their own. They don’t want to interact with your customer support team…

Many companies have Twitter accounts. They use the platform to interact with customers, and sometimes solve their queries.

Customers, in turn use the platform to show their displeasure and to alert others when a company gives them subpar service. Take a look:

No company would like to read this on their Twitter handle.

Would you?

Of course not!

You can check the entire tweet thread and see how the customer is dissatisfied and feels cheated by a DTH…

According to a Walker study, customer experience will overtake product and price as the main brand differentiator by 2020. And the best way to go about providing a holistic customer experience is to pay attention to the overall customer journey. Maintaining consistency throughout their interaction with you and your different departments is paramount.

Sounds easy, right?

But, in practice, it can be one of the most overwhelming tasks you’ll undertake.

The main hurdle is…

Managing a database of suppliers can be a never-ending process because it includes a lot of data entries, follow-ups, and inaccuracies. And you would always want to manage it in a better way because its information is important as well.

But how about having a system that is automated with the data of all the suppliers with easy access to data whenever required?

Investing in a best supplier portal solution will provide you with privileges and will automate most of your manual…

Use of portals is increasing rapidly. There are many ways these portals are helping companies connect with their customers more efficiently and provide support around the clock.

There are many advantages of having a portal and companies are trying to make the most of it. There are various types of portals available in the market and you can use them according to your requirement.

Going one step ahead, I would like to discuss custom-made web portals.

Yes! You heard it…

Dynamics 365 have multiple types of portals. Each serves its own unique purpose. The one that you need will depend on the use case you have. You can choose the portal that addresses your exact pain points. Here’s a breakdown of the different types so that it can help you make a decision:

Customer Self-Service Portal

Employee Self-Service Portal

Community Portal

Partner Portal

Field Service and Project Service Automation Portal

Customer Self-Service…

In order for you to provide your customers with exceptional service, you will need to do things that are above and beyond the basics. You will need to provide certain things that make their interaction with you more efficient and frictionless. Let’s see the steps of how you can install and activate the customer portal with Microsoft Power Apps and Dynamics 365 WordPress Customer portal.

Power Apps by Microsoft provides a new portal option with Dynamics 365 CRM. If you want to activate…

In order for you to provide your customers with exceptional service, you will need to do things that are above and beyond the basics. You will need to provide certain things that make their interaction with you more efficient and frictionless. Let’s see the steps of how you can install and activate the customer portal with Microsoft Power Apps and Dynamics 365 WordPress Customer portal.

Power Apps by Microsoft provides a new portal option with Dynamics 365 CRM. If you want to activate…

Do you remember the days when ordering food was a newly introduced concept?

Yes? What came to your mind? Mobile applications?

Nope. That’s not it. Let’s backtrack to the beginning of the food ordering and delivery industry.

Phone calls.

Yes!

We used to order food over phone calls. Ask all the 90’s kids. They know the struggle. It was quite real. Where do you think the term Hangry came from!

Well, before mobile apps took over, we used to wait for good…