Members

Maulik Shah's Blog – March 2022 Archive (1)

Customer Success Portal: What it Means, Why it Matters, and How it Adds Value

As a writer, I like writing about portals and how self-service changes how we approach business. As a customer, I like that we have a self-service option. It’s not that I have any problem asking for help from support reps. Waiting on calls for hours or a reply email is too much for me. I prefer solving problems on my own with the help of knowledge base articles, videos, and more. While it gives me complete control over my activities, it also challenges me to learn and grow by tackling…

Continue

Added by Maulik Shah on March 31, 2022 at 4:30am — No Comments

© 2024   Created by PH the vintage.   Powered by

Badges  |  Report an Issue  |  Terms of Service