Do you know effective procurement can enhance customer experience?

Look at it this way - unless you receive the goods on time, you can't proceed further. If the supplies are not delivered on time, it will result in late deliveries, which will affect customer experience and sales. So, while focusing on customer relationships, you have to focus on supplier management too.

Supplier management…

Picture this. You are a big organization’s owner with a large customer base and numerous sales channels. What would be your first approach to manage them? You obviously wouldn't want to start your day by swamping yourself with compiling scattered sales data. Neither would you want to open those exhausting big spreadsheets to analyze individual sales reps’ data to track progress or call or email them.

Instead, you would want to…

Self-service is the future of customer service, and businesses have started realizing it. Gone are the days where customers would have to call or email companies to register their problems and follow up on them until they are solved. Instead, businesses today look for customer service solutions that endow their customers with more flexibility and enhance their experience. Similarly, companies are also on the hunt for ways to automate their employee management and…

For any organization, there are various aspects that you need to take care of. And support service is an important one among them. When it comes to IT support services, case management holds great importance.

What is Case Management?

Case management (also referred to as a ticketing system) is a vital aspect of an IT…

The channel management process is a cost-effective way to expand a business globally by partnering with aligned organizations to sell your products and services. The channel management process involves some level of control over the performance of an individual or team as your partner. While managing these channels, there may be some challenges that your business may face to ensure a mutually beneficial relationship.…