Is remote work is no more a fad, it’s the new normal? Many debated that it’s not normal on the arrival of the COVID-19 pandemic, but in the past few months, the answer has become very clear: remote work is here to stay. According to a Gartner survey, “41% of employees are likely to work remotely at least some of the time” post-pandemic as well. It has been proven that remote work saves millions of dollars for businesses. And 65% of employees are found more productive when working from home than… Continue

A mantra, though old but live, for the success of organizations in this competitive world is “Don’t do different things, do the things differently”. This will be possible by understanding the behavioral patterns of customers on the products/ services and brands. Understanding the customer analytics will help organizations improve the quality of products/ services and develop a product or cost differentiation strategy thereby customer satisfaction will be met.



Customer Experience (CX)… Continue