With the speed, flexibility, agility and cost savings offered by the cloud, today every organization is considering moving its data and workloads to the cloud. However, the journey to the cloud can be challenging, if you don’t have the right roadmap, metrics and tools in place. Although you will not be handling the brunt of your company’s cloud migration, there are certain things you can do in preparation to ensure that you have a smooth migration.



Organize your… Continue

The retail industry has to contend with a monumental shift in the outlook of customers toward selecting and purchasing goods and services more and more. Millennials and the middle-aged segment of buyers, in particular, lean more toward e-retail options than swanky stores. Quick deliveries, lucrative discounts, and personalized shopping recommendations are fast becoming the basic yardsticks of buyer expectations.



This may often lead to the impression that retail businesses are dying… Continue

Improving the customer experience is one of the most sought-after things for any organization. Customers are highly valued by the organizations and as such there are multiple ways that you can adopt for enhanced customer experience. The type of customer service must be selected based on the customer service channel.



However, I can suggest some simple steps that one can follow for an excellent… Continue

Moving to a digital-driven economy and an accessible ecosystem business model means shifting from a model where the value chain is fragmented to a centralized one. Now, different companies are partnering with each other to deliver a much richer and wider customer experience. This implies mainly two things:



Beyond Insurtech and Fintech companies, other businesses will start fulfilling the financial needs of people across different segments such as individuals, SMEs and corporates that… Continue