Engineers should install and manage Windows Clustering and Windows Active Directory. They should assist teams when they migrate projects to the cloud.

Field engineers must review logs of events regularly depending on their organization’s/clients’ requirements.

They should possess knowledge of renowned brands equipment and server hardware as well as virus protection software. Engineers will support services of Microsoft Windows Server OS, such as DHCP, DNS, AD, and CA. They should be familiar with Microsoft Office 365 and Disaster Recovery.

They should be conversant with the creation and management of virtual machines and server configurations on networking, clustering DNS, SCCM, SMTP, SCOM, etc. Professionals should assemble and manage DHCP and DNS and fix issues related to them.

For ensuring that engineers meet operational level agreement (OLAs) and service level agreements (SLAs), they should follow relevant IT processes, find solutions to minimize operating costs, improve customer experiences, and must devise processes, methodologies, and documentation to make sure that they are providing high-quality customer support.
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